Privacy Policy

1. Information privacy policy consent

By communicating on the website www.pumps-nta.com you agree that your personal information will be collected and used as outlined in this Policy. If you do not agree to this Policy, you stop providing us with any of your personal information.

We reserve the right to amend or supplement this Policy at any time. We encourage you to regularly review this Privacy Policy for the most recent updates to ensure you know and exercise your right to manage your personal information.

2. Purpose of using customer information

Our company uses information collected from customers to provide them with the purpose of improving service quality and providing the best service experience for customers.

Confirm the request for service cooperation/supply/product use

Confirmation for the online exchange of technical information about products

Invite customers to take part in our satisfaction survey

Send customers emails about new products, special offers and promotions that they may be interested in

Respond to customer inquiries or requests

3. Scope of information collection

We are committed to protecting the privacy and personal information of our customers. We have implemented appropriate administrative, technical and practical security procedures to protect the personal information that customers provide to us. Only authorized department personnel are allowed access to personal information, and they can only do so for authorized work functions.

We do not sell, rent or share customer information with any third party without the customer's permission, except for special cases as required by law or to protect the safety of our other customers, employees, community or property.

Customers agree that, in case of necessity, the following agencies/organizations/individuals have the right to access and collect their personal information, including:

+ Board of Directors

+ A third party has an integration service with the website www.pumps-nta.com such as a payment gateway, a website developer.

+ Event organization and sponsor

+ Competent state agencies in case of request as prescribed in operation regulations

+ Market research company

+ Financial advisor, legal and audit firm

+ The complainant can prove the consumer's violation at the request of a competent state agency

4. Information storage time

The customer's personal information will be stored until the customer has a request to cancel or the customer manually logs in and cancels.

In all cases, customer's personal information will be kept confidential on the server of NTA Pump Technology Co., Ltd.

5. Mechanism for receiving and settling complaints related to consumer information

When discovering that their personal information is being used for the wrong purpose or scope, please send an email to info@pumps-nta.com or call (024) 7300 0033 to complain and provide content-related information to the Management Board.

The Management Board commits to respond immediately or within 72 working hours from the time of receipt of the complaint.

6. Links to other websites

Please note that our website links to other websites and the privacy policies of these websites may differ from ours. We recommend that customers check the privacy policies of these websites before providing any personal information. In any case, please note that these websites do not share customer information with us.

7. Address of information collection and management unit:

NTA PUMP ENGINEERING CO., LTD

No. 22, 42/94 Thinh Liet, Thinh Liet Ward, Hoang Mai District, City. Hanoi Vietnam

Hotline: (024) 7300 0033